Kaboodle AI Privacy and Confidentiality Policy

This policy gives you information on how DIY Resolutions PTY LTD and DIYNZ PTY LTD (“we”, “us”, “our”) collect, use, store, and protect your information when you interact with our AI Chatbot. It also explains important limitations that apply to the AI Chatbot, including where it provides general Kaboodle cabinet assembly and Kaboodle product installation guidance. This policy is supplemental to our Privacy Policy which you can view here.

If you have any questions relating to our processing of your personal data, you may contact our data privacy officer at info@kaboodlegroup.com.au.

About Our AI Chatbot

The primary purpose of our AI Chatbot is to assist users in navigating the Kaboodle website https://kaboodle.co.nz, answering questions, providing product information, and offering support related to Kaboodle products and services.

The AI Chatbot is programmed to deliver responses based on the information available on the Kaboodle website. It can provide general information, answer frequently asked questions, assist with product inquiries, cabinet assembly, product installation, and guide users through the website's features and functionalities.

While our AI Chatbot strives to provide accurate and helpful information, it may not be able to address every query or issue. In such cases, users may be directed to alternative support channels or resources for further assistance. Its responses may not address every issue that is relevant to your home, product, site conditions, local laws, building requirements, skill level, tools or safety risks.

assembly and installation guidance is guide only

Any Kaboodle cabinet assembly, Kaboodle product installation, measurement, tool, fixing, product compatibility or troubleshooting information provided by the AI Chatbot is general guidance only. It is intended to help you understand Kaboodle products and resources, and should not be treated as a complete installation plan, site-specific assessment, safety assessment, building code assessment, trade advice or professional advice.

You must read and follow the latest official Kaboodle product instructions, assembly instructions, installation instructions, product labels, warnings and care guides that apply to your specific product. If there is any inconsistency between an AI Chatbot response and official Kaboodle product documentation, the official Kaboodle product documentation should be followed.

If you are unsure about any step, measurement, tool, fixing method, product compatibility issue, safety issue or installation instruction, do not proceed. You should contact Kaboodle customer support or seek help from a suitably qualified and licensed professional before continuing.

regulated, licensed and safety-critical work

The AI Chatbot must not be used as a substitute for advice or work by a licensed professional. It should not be relied on for instructions about electrical work, gasfitting, plumbing, demolition, load-bearing or structural work, building consent requirements, council approvals, code compliance, appliance connection, or any other work that may require a licence, permit, approval, inspection or professional qualification.

Laws and safety requirements vary across Australian states and territories and New Zealand. You are responsible for checking and complying with the laws and requirements that apply to your location and project. Where work must be carried out or checked by a licensed professional, you must use a suitably licensed professional.

Information We Collect

Voluntary Information

We collect information that you voluntarily provide to us through the interactions with the chatbot. This can include, but is not limited to, message you send, questions you ask, and any other data you choose to share.

Inadvertent Submission of Personal Data

If personal data is inadvertently submitted during your interactions, it will be handled in accordance with this AI Privacy and Confidentiality Policy.

Use of Collected Data

We use the data collected through our AI Chatbot to provide you with the service, including responding to your queries and delivering relevant information.

We ensure that our legitimate interests are balanced with your rights and freedoms, and we only process personal data where such processing is necessary and proportionate to achieve these legitimate purposes.

Purpose of Data Collection

The data collected through our AI Chatbot is used for the following purposes:

  • Abuse Monitoring: To monitor and prevent abusive behaviour.

  • Quality Checks: To ensure the quality of the chatbot service.

  • Service Improvement: To enhance and improve the functionality of the chatbot.

Data Retention

  • Microsoft Azure OpenAI: Data is securely transmitted and stored on Microsoft Azure’s OpenAI service for 30-days

  • Service Database: Anonymized data is stored Indefinitely, unless otherwise requested for deletion. 

Data Security

Security Measures

We take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data. Including but not limited to implement security measures such as, data encryption, access controls, regular security assessments and data integrity checks.

Anonymity

Users are assigned randomly generated strings for anonymity. Users are not identifiable beyond this marker.

Personally Identifiable Information

Personally Identifiable Information (PII) is identified using an automated process and then redacted before being saved to the AI Chatbot database.

Data Sharing

Third Parties

We do not share data collected by the chatbot with third parties.

Sub-Processors

Our AI Chatbot uses Microsoft Azure OpenAI as a sub-processor. Data is securely transmitted and stored for up to 30 days for abuse checks before being automatic deletion. More information about Microsoft Azure OpenAI’s Privacy Policy can be found here.

Supplier

Revium as is our supplier of the AI Chatbot. They process any personal data about you on our behalf and in accordance with a data processor agreement entered into with us.

User Consent

By interacting with our AI Chatbot, you consent to the collection and use of your data as described in this AI Privacy and Confidentiality Policy.

User Rights

Data Access, Rectification, and Deletion

Users have the right to request access to, rectification of, or deletion of their personal data. To exercise these rights, please provide a formal request via email, including the randomly generated user ID you were assigned when utilising the AI Chatbot service. We will process such requests in accordance with our standard procedures.

Retention Period

  • Microsoft Azure OpenAI: Data is securely transmitted and stored on Microsoft Azure’s OpenAI service for up to 30-days

  • Service Database: Anonymized data is stored Indefinitely, unless otherwise requested for deletion. 

Secure Deletion

When data is no longer needed for the specified purposes, it is securely deleted or anonymized.

Changes to This AI Privacy and Confidentiality Policy

Our company may change or update this Policy at any time and create a notification on our AI Chatbot advising of significant changes. The latest version of this Policy will be available on our website and was last updated on 5 August 2026.

Contact Us

If you have any questions or concerns about this AI Privacy and Confidentiality Policy or our data practices, please contact us in writing or via email:

Privacy Officer

Physical Address:

DIY NZ Pty Ltd PO Box 97722

Manukau City, Auckland 2241

Email Address: info@kaboodle.co.nz

By using our AI Chatbot, you acknowledge that you have read and understood this AI Privacy and Confidentiality Policy and agree to its terms.